Public Folder HelpDesk' 11.3 is Shareware Helpdesk & Remote PC software design by Kalmstrom.nu Outlook Solutions. It runs on following operating system: Win2000,Win7 x32,Win7 x64,WinServer,WinVista,WinVista x64,WinXP and has as system requirements: Exchange Server 5.5 or later. Collaborate on helpdesk tickets in Outlook. Create tickets from email or web form, manually or automatically. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. E-mail history, FAQ.
Public Folder HelpDesk 11.3 has been tested and received a complete evaluation by the Soft32Download experts and due to the great results it has been awarded with the "Clean & Safe" award, meaning that this product is 100% clean of adware/spyware/trojans/viruses and it is safe to install.
Whats new in version 11.3:Compatible with Office 365 + other enhancements
Publisher review:Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.
Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.
Requirements:Exchange Server 5.5 or later
Operating system:Win2000,Win7 x32,Win7 x64,WinServer,WinVista,WinVista x64,WinXP
Release notes:Major Update
Public Folder HelpDesk 11.3 details 
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